2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire, US customers only

2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire, US customers only

  • Accidental damage coverage starts on day 1 and lasts for 2 years from your Kindle purchase date (for pre-orders, accidental damage coverage starts after your device ships)
  • Extends mechanical and electrical breakdown coverage to the 2nd year of ownership
  • NO DEDUCTIBLES or fees for any claims made on your Kindle
  • Make up to 3 claims during the term of your warranty
  • Available for Kindles purchased on Amazon.com or from offline retailers within the last 30 days

List Price: $ 44.99

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3 responses to “2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire, US customers only”

  1. moose_angel says:
    652 of 665 people found the following review helpful
    3.0 out of 5 stars
    Accurately Described (Mostly), But Beware Customer Service, November 29, 2011
    moose_angel (Houston, TX) –
    (TOP 1000 REVIEWER)

    Amazon Verified Purchase(What’s this?)
    This review is from: 2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire, US customers only (Accessory)

    As with all warranties, make sure that you read the fine print as soon as you get it. If you don’t think it’s worth it, cancel it. You can cancel this warranty in the first 90 days for a full refund (provided you haven’t made any claims). You can also cancel any time after that and get a pro-rated refund based on how much time is left in your coverage period. This seems generous, so I’ll give them kudos.

    It will cover your “oopsies”… but only the main ones: like if you drop it, step on it, or drop it in the pool/bathtub/sink/toilet. So that last one probably isn’t common (I hope), but you get where I’m going with the dropping-in-water concept.

    Since you can’t see much else besides what they write on this page, I’ll highlight a few points that you might want to consider. If you read the fine print, you’ll see that you’re up a creek without a paddle if it’s fried due to things like rain (or anything else that could be classified as “exposure to weather conditions”), battery leakage, or problems with electrical or power supply (like a power surge during a storm). These “oopsies” aren’t covered at all. And then there’s the vague, catch-all clause that excludes coverage for any “act of nature or any other peril originating from outside the product.” If you think that this language can apply to a lot of different situations, you’ve pretty much hit the nail on the head. Also, if there is cosmetic damage but the product still works, they won’t replace the product. As with most warranties, if you alter your Fire (i.e. root it), the warranty is void entirely — seems very reasonable to me. So if this is in your plans, don’t even bother purchasing the warranty.

    Now, as an accident-prone klutz, the main “oopsies” are entirely within the realm of possibility for me. In fact, they’re within the realm of possibility for just about anyone. If you have any doubts about the damage that dropping your Fire might do, take a few minutes to search the drop test that someone did with it. The results are not pretty!!! So in the long run, this is completely worth it based on the reality of everyday accidents.

    My main beef has been customer service. I’ve been on the horn with Square Trade five times since I received my Fire (just two weeks), and I wouldn’t be surprised if there are more calls in the future.

    The first issue I had was with binding the warranty to my Fire. I pre-ordered two Fires, and after receiving them, my Amazon account kept showing that there was an error connecting one of the warranties to one of my Fires. Call #1 to Square Trade: I was told that while my warranty number was in the system, they had not yet received the serial number for that specific device. They did have the serial to my other Fire which was correctly bound to the corresponding warranty. The representative told me to wait several days for them to get the serial number and that the problem would resolve itself. Three days go by, problem persists. Call #2 to Square Trade: I was told to turn on and register my Fire. Didn’t really make sense to me since it was already registered to my account, but whatever, I’ll go through the motions. The next call really ticked me off and sparked my distaste for the company.

    Call #3 to Square Trade: I was told that my Fire wasn’t eligible for coverage. Alright, dudes, I pre-ordered the device and have had it in my hands for only four days. I ordered the warranty in October, a month before the device was released. You sent me an email telling me that my coverage had begun. What do you mean ineligible? Even if that was the case, shouldn’t that have been the first thing you told me before you charged my credit card? Anyway, the representative was obviously disinterested and unwilling to discuss this issue with me. He asked me if I’d read the warranty and saw anything that would prevent my device from being eligible for coverage. I told him that yes, I had read it and that as a lawyer, I would have definitely picked up on anything that disqualified me. His response: well, our system says it’s ineligible. Nothing else. I had to press it by saying that wasn’t going to work and that something needed to be done to resolve the issue. Eventually, they simply told me to call Amazon.

    So I called Amazon (whose representatives were rockin’ and uber-helpful), and they pulled all strings possible. Amazon managed to link the warranty to the device on their end; however, it still didn’t reflect as much on my account page. Soooooo, I put in Call #4 to Square Trade. Finally, I was connected with a representative who knew what he was doing and had the device and warranty bound relatively quickly. Knowing the problems that I’d encountered, I requested that he mail a copy of each of my warranties citing the serial and warranty numbers to my home just to ensure that I had a backup.

    Contrary to my request, I…

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  2. H. Curran "English Bay" says:
    529 of 553 people found the following review helpful
    5.0 out of 5 stars
    **UPDATED**Would not consider anything other than Square Trade, October 14, 2011
    H. Curran “English Bay” (St Simons, GA) –

    Amazon Verified Purchase(What’s this?)
    This review is from: 2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire, US customers only (Accessory)

    ****Update 04/11/12****

    As my initial review was written based on my experience with SquareTrade on items other than the Kindle Fire (which had not even been released at that time) I wanted to update with info relating specifically to the Fire warranty service.

    I have had to contact Square Trade because of an issue with one of my Kindle Fires and I mistakenly called the usual general warranty claim telephone number on the SquareTrade website. SquareTrade has a designated Kindle Fire specific warranty claim number which is listed on the warranty confirmation email customers receive after purchasing the Fire’s warranty. It is 1-866-374-9939. Once I was connected to the right person (this was all in one phone call in less than five minutes) my issue was handled quickly, with no fuss, I did not have to provide any additional information and I had a replacement Kindle in less than 48 hours at no charge to me.

    Another reviewer had mentioned concern at the lack of a paper warranty, this does not bother me. I have my email warranty, all of my warranties are available on the SquareTrade site and I no longer have to deal with lost paperwork etc. Even when transferring or cancelling a warranty, the steps are laid out in easy to follow directions on the SquareTrade website.

    Someone had mentioned that they were bothered at the lack of Kindle Fires’ serial numbers listed on the Warranties. I own three Kindle Fires, one is mine and the other two are my kids. When they are turned on in the top corner they say Helen’s Kindle, Helen’s 2nd Kindle, Helen’s 3rd Kindle, presumably because it’s through my account that they are registered. When calling for warranty service the SquareTrade rep asked me which Kindle I was initiating a claim against and I only had to say Helen’s Kindle – that’s it.

    Square Trade is providing me with worry free protection for my Kindle Fires. I have contacted them specifically regarding a serious issue with one of my Fires and everything was handled to my satisfaction in under 15 minutes. In fact, I found the warranty claim with my Fire to be handled more smoothly/expediently than in my warranty issues for my other products. After experiencing the warranty claim process for the Kindle Fire my five star rating remains the same.

    ****Initial Review October 14, 2011****

    Had to stop and review after seeing the low two star rating for Square Trade. I initially found Square Trade on ebay when purchasing used electronics. Square Trade offers warranties on used items purchased on that site. It sounded too good to be true so I did some research and after which I realized that I had been wasting my money purchasing warranties at Best Buy and other retailers. Square Trade has been rated across the board as excellent, recently winning a 2011 customer service award. I am a Square Trade customer for many things that the company offers warranties for and I list it in my ad if I am selling used electronics (I sold my kids Wii and all games and accessories listing Square Trade as a warranty provider).

    Items in my home that are currently under warranty with Square Trade; Breville Juice and Blend, 2 flat screens, 1 laptop, Kitchenaid stand mixer and a bunch of smaller ticket items. I have had one occasion to contact Square Trade for an item under warranty and received excellent customer service throughout speaking with a real person without having to hang around on hold for an hour or more.

    I would hate to think that anyone would hesitate to purchase a warranty through Square Trade based on one customers negative experience with billing. In purchasing warranties with Square Trade I have never had one problem, in fact if anything I found Square Trade to be over accommodating to achieve customer satisfaction (one time I called for a warranty quote and had a code for a discount not realizing that it had expired a few days before, Square Trade allowed me to receive the discount on my warranty purchase).

    I recommend Square Trade to family, friends and acquaintances all the time. I believe in the service/company and based on my experience know that if I did have a problem that it would be resolved to my satisfaction. Square Trade is slowly becoming the standard in warranty providers with even Costco now offering Square Trade extended warranties for their tvs.

    *****UPDATE October 30, 2011*****

    I went ahead and purchased my three warranties today 10/30/2011. One transaction for three warranties (another reviewer had mentioned if purchased together that the warranties were somehow tied together–not the case)and shortly afterwards received three separate confirmation emails from Square Trade, one for each Kindle. This is the message from them:


    Please read this information so you know how your pre-ordered Kindle warranty works:

    * You have already been…

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  3. triplet3g says:
    63 of 63 people found the following review helpful
    5.0 out of 5 stars
    Exactly as advertised!!, November 17, 2011

    Amazon Verified Purchase(What’s this?)
    This review is from: 2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire, US customers only (Accessory)

    Square trade warranties are exactly as advertised. After almost two years of abuse on my 2nd Generation Kindle, I finally broke the screen. I am a Soldier and my Kindle goes with me everywhere, Iraq and Afghanistan included. I called Amazon (from Afghanistan!) and was directed to the Kindle warranty department. In less than 5 minutes, I had a new kindle on the way to my house, and a shipping label to return my broken one at no charge. I was very impressed at how easy it was. I just purchased the Kindle fire and didn’t hesitate for a second to get the additional warrantly offered by Square Trade. Keep up the great work.

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